Refund policy

Return and Refund Policy

Last updated: September 2026

We want you to be happy with your AuraGlow Hub order.

30-day returns: You have 30 days from the delivery date to request a return. Items must be unused, in the same condition received, and in their original packaging. Opened or used items that cannot be resold for hygiene reasons, items damaged by misuse, and requests after 30 days are not eligible.

To start a return, email contact@auraglowhub.com with your order number. Please wait for confirmation before shipping anything back.

Once we receive and inspect your return, we will email you our decision. Approved refunds go back to the original payment method; please allow 5-10 business days for the refund to appear.

If an item arrives damaged or defective, email contact@auraglowhub.com with photos within 7 days of delivery. We will replace it or refund you.

Return shipping is the customer's responsibility unless the item is damaged, defective, or we sent the wrong product. Use a trackable service.

Questions? contact@auraglowhub.com.